City Petcare Hospital — Veterinary Care in Surrey

Reviews of City Petcare Hospital

• Ashley

  Added 2016.05.07

  I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and the office environment pleasant.
• Alexander

  Added 2016.04.28

  Edit: the vet actually admitted he used the wrong needle size, because our dog yelped when he gave it to him. Our dog had been fine with vets before and never had a problem with getting vaccinated. Afterwards we went to another vet because our dog had a bump where the vaccine was given and that vet said it was given in the wrong spot. So it’s not a reaction to the vaccine, it’s vet error.
• Sophia

  Added 2016.02.17

  If you go to their website and sign up for the free consultation and nail trimming, you won't get a call. So, if you go in or call like I did. They'll try and charge you for it. I ended up not having to pay, but it's uncomfortable to be questioned where I saw it when it's clearly on their own website. (And about 5 reviews below, it has a post from the owner saying that first visits are free!!!) Then I was told that the deworming would be free, so I agreed to it. But, when I was leaving (another receptionist/tech) told me it was not so I had to pay for it. I already had to argue for the free consultation, so I just gave up on that but she wasn't even going to ask the other tech anyways. I would have had to push harder it. My tiny cat has never been so traumatized by getting shots and I've had her for 10 years. The first was okay, but the second one either backwashed out, or pierced through two parts of her skin so the liquid went through to her fur. She cried like I'd never heard for two solid minutes. I have a very gentle and easy going cat, so it wasn't like she was fighting him at all. Maybe they're better with dogs or it was a very very off day. For my first visit, this isn't how you keep a client. Sigh.
• Olivia

  Added 2014.11.18

  For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are fair and competitive and we always try our best to make everyone feel welcome.
• Ashton

  Added 2014.01.17

  Very pricey. Not at all value for your money. Wouldn’t want to gobthere again.
• Jesse

  Added 2013.12.05

  As well, I went back last year with my cat to get her yearly checkup and shots. Fleas really like her so I asked if there was a different treatment than monthly advantage, because it wasn’t cutting it(my cat is on revolution now and her flea problems are gone). The lady at the desk asked if I was treating her every month repeatedly, which I said I was and she just responded to keep treating her every month with advantage as if I was lying. I also told her my cat had an allergic reaction to a vaccine the year prior and I wouldn’t be getting that one. To which she questioned if my cat really had an allergic reaction, implying that it’s normal for cats to behave differently after a shot. While I know there are normal side effects after a shot, these were not (she was hiding, not eating or drinking for a day, hissing at me), I told her the reaction was not normal and she dismissed me. When my cat finally got to see the vet he made NO effort to calm her down or even acknowledge her presence. He also questioned multiple times if I was treating her for fleas regularly, once again I said yes. I asked him if there was a different type of treatment, and he said keep treating her with advantage it takes a while to work (she had been on it since she was a kitten- 3years). Then he slightly laughed at my cat (she was still terrified of him) and told me to grab her so he could give the shot, after he did he left. He has a terrible bedside manner, for someone who is there to help pets, all he has done is harm my cat and dog.
• Michael

  Added 2013.06.06

  Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.